OBAN LIVE – TERMS AND CONDITIONS
*All tickets are subject to a booking fee from our Ticket Agent Eventbrite.
OBAN LIVE HAS A NO REFUND POLICY
No tickets will be refunded unless the event is completely cancelled in which case only the face value of the ticket will be refunded. Tickets are for the festival and not for one specific artist. The promoter will use their best endeavours to present the line-up as advertised, but the line-up of artists cannot be guaranteed. Should one or more artists cancel, the festival will go ahead as normal. Refunds will not be given in these circumstances. Tickets are issued subject to a license being granted by the local authority.
RIGHT OF ADMISSION RESERVED
Oban Live reserves the right to refuse admission to or to eject ticket-holders from the Event without a refund.
AGGRESSIVE OR ANTI-SOCIAL BEHAVIOUR
Aggressive or anti-social behaviour will be met with a zero-tolerance policy and immediate ejection.
LOST, STOLEN OR INCOMPLETE TICKETS
Admission will not be allowed to persons presenting a ticket that has already been scanned or to persons whose tickets have been lost or stolen; keep tickets safe – treat them like cash.
LOST OR ALTERED WRISTBANDS
Attendance without the relevant wristband issued by the event is not allowed and will result in ejection; wristbands that have been tampered with or removed will be declared invalid and lost wristbands will not be replaced.
As a condition of entry all bags will be searched by our security team. Please do not arrive with bags larger than 40cm x 30cm x 20cm as you will not be permitted to enter with the bag.
NO ALCOHOL CAN BE TAKEN INTO THE EVENT ARENA
Please leave any alcohol you have purchased at home. If you attempt to bring alcohol into the event arena it will be confiscated and you risk being ejected from the event for breaching our licensing conditions.
NO GLASS OR HIP FLASKS CAN BE BROUGHT INTO EVENT ARENA
FOOD & DRINK
Whilst we do allow food into the arena, we cannot allow any liquids, with the exception of babies bottles of milk. This will help us conform to our licensing conditions where we must ensure people don’t bring alcohol into the licensed arena. Tap Water will be available from a tap in the main arena, you are welcome to bring your empty refillable bottle (no glass) into the arena to refill.
ILLEGAL SUBSTANCES, ALCOHOL & ANTI-SOCIAL BEHAVIOUR
This event has a zero tolerance towards illegal substances, underage drinking and anti-social behavior. Anyone found with illegal substances, behaving in an anti-social manner or under the influence of alcohol under the age of 18 will be ejected from the festival site and reported to the police. This event encourages sensible drinking.
CHAIRS & BLANKETS
Under advice from the authorities and, subsequently, as a condition of our license in a change from 2016, there will be an allocated area for people bringing folding chairs to the event. Folding chairs will not be permitted outside of this area. Whilst the area will be first come first served, priority will be given to people who have a disability or health issue that means they cannot stand for long periods. If you have a disability or health issue please click here (takes to access section) for more information for access customers.
Wheelchair users are welcome in all public areas of the site, however, if you are a wheelchair user, and are more comfortable away from the hustle and bustle, you are also welcome in this area.
The main arena is covered in a high-quality plastic covering which is great for sitting / sunbathing on, so if you don’t need a folding chair we recommend you leave it at home and get up dancing!
The main reason for this change from 2016 is concern around clear routes for evacuation and folding chairs around the whole arena potentially being a hazard should we have to evacuate.
Animals are not allowed into the event arena, with the exception of guide dogs.
Strictly no Fireworks or fire lanterns, smoke grenades or similar are allowed anywhere on the Event Site. Those caught doing so will be removed from the site.
Oban is a stunning location and we would like your help in keeping it that way. Please use the bins provided.
OBAN LIVE PRIVACY INFORMATION NOTICE
Oban Live (Decade Event LLP), known as We or Oban Live in the following policy, want to be clear with you, our customers about the information we collect from you, how we use it and how we secure it.
We collect information from you, when you contact us through email or social media, come to our website and buy tickets from us. We use this information to assist us in planning our event, marketing and to help us communicate with our customers, as well as using the data to compile statistics which assists us in sponsorship, funding applications and much more.
As the organiser of Oban Live, Decade Events LLP works with third parties such as artists, agents, venues, sponsors and ticketing agents (hereby known as Event Partners) and may share your information with them in order to assist with the planning and marketing of the event.
What Information do we hold about you and how do we use it?
- Your contact information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence) when you purchase your tickets and/or participate in our competitions or promotions.
- Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). You understand that we and others (including our Event Partners) may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.
- In relation to emails we send you, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked.
What if you don’t want us to use your information?
You can opt out at any time by emailing email@example.com
You understand that by opting out it means you will not receive any further information on Oban Live and may miss out on important information regarding the event.
By agreeing to the events terms and conditions you are agreeing to us using your data in the manner stated in our Privacy Information Policy.
All of your data is securely stored on either of the following cloud based sites:
This is all in line with the new General Data Protection Regulation (GDPR) and Data Protection Act 1998.
Your ticket will be exchanged for a non-transferable VIP OBAN LIVE wristband at the VIP Arrivals when you arrive, which must be worn at all times. No one else can collect your wristband on your behalf, as only the Event Team will attach the wristband. We operate an ID25 policy, if you are lucky enough to look under the age of 25 you will be asked to provide photographic proof of age. Without photographic ID you will be required to be accompanied by an adult and an under 18 wristband will be issued. Without an adult you will be refused entry into the event site. An Adult wristband does not guarantee service at the bar without photographic ID, regular age checks will take place at the bar, as per our licensing conditions.
Your VIP wristband will give you access to the VIP Bar area with its own toilets and the rest of the public area of the festival site. It will not grant you access any backstage areas.
Your ticket will be exchanged for a non-transferable Oban Live wristband at the event office when you arrive, which must be worn at all times. No one else can collect your wristband on your behalf, as only the Event Team will attach the wristband. We operate an ID25 policy, if you’re lucky enough to look under the age of 25 you will be asked to provide photographic proof of age. Without photographic ID you will be required to be accompanied by an adult and an under 18 wristband will be issued. Without an adult you will be refused entry into the event site. An Adult wristband does not guarantee service at the bar without photographic ID, regular age checks will take place at the bar, as per our licensing conditions.
Concession tickets will be issued to anyone over the age of 65 who can provide proof of age at the event office on their arrival. Concession Tickets are available to people working in the Armed Forces and coast guard, please bring proof of this to the event office on arrival at the event. Concession tickets are also available to anyone receiving unemployment benefit or disabled living allowance/incapacity benefit, to receive your concession ticket you will need to bring a letter confirming your entitlement to the benefit in order to receive your concession ticket.
Access customers who require a companion, their companion is also eligible for a complimentary ticket, for companion tickets please contact firstname.lastname@example.org.
To receive your student ticket, you will be required to show your student ID.
Failure to provide the appropriate evidence may result in you being charged full price.
UNDER 18 TICKET
Under 18 tickets are available to anyone under the age of 18 and are only available to buy with an adult ticket. One adult can be responsible for a maximum of 4 under 18’s. All under 18 tickets holders will be issued with an under 18 wristband which means they will not be served alcohol. An emergency name and phone number will also be written on the wristband in case of emergencies. Anyone under the age of 18 who our security team believes to be under the influence
FREE UNDER 8 TICKET
Free Infant tickets are available to under 8’s when purchased with a full price adult ticket. Whilst this ticket is free you must still book a ticket to ensure a place.
10 DAYS PROMO DISCOUNT TICKETS
Oban Live cannot be held responsible for the input of incorrect discount codes. 10% discount excludes EventBrite booking fee.
PLEASE LOOK AFTER OBAN
There is no doubt that what makes Oban a special place is the stunning scenery and the people. Please look after Oban as if it where your own home. Events like these happen with the support of the local community, so please treat them with the respect they deserve and try to minimise the disruption to their everyday lives.
Terms and conditions of the VIP competition posted on Facebook Friday 19th April, 2019: